Legal & privacy
Privacy Policy
How OceanaEstepona.com collects, uses and protects personal information when you visit the website or make a property enquiry.
OceanaEstepona.com is an independent property website operated by Holiday Homes Spain. We respect your privacy and are committed to handling personal information in accordance with applicable data protection law, including the EU General Data Protection Regulation (GDPR), Spain's Organic Law 3/2018 on Data Protection and Guarantee of Digital Rights (LOPDGDD), and other applicable Spanish legislation.
This Privacy Policy explains what information we may collect, why we collect it, how it is used and the rights available to you.
Who is responsible for your data?
Data controller
The website address is https://oceanaestepona.com/.
The website is operated by Holiday Homes Spain.
For privacy or data protection enquiries, please contact us using the contact details provided on this website.
Personal information
Information we may collect
When you contact us, request information about a property, register your requirements, request a viewing or tell us about a property you may wish to sell, we may collect information including:
- your name;
- email address;
- telephone or WhatsApp number;
- the Oceana development or property that interests you;
- your property requirements, budget and preferences;
- information you provide about a property you own;
- messages and correspondence sent to us; and
- technical information associated with your use of the website, such as IP address, browser information and device information where this is collected by our hosting, security or analytics systems.
Please do not submit sensitive personal information unless it is genuinely necessary for us to deal with your enquiry.
How information is used
Why we process your personal data
We may use personal information to respond to enquiries, provide information about properties, arrange viewings, keep a record of buyer requirements, contact property owners, introduce suitable buyers and sellers, and provide the property services you request.
We may also process limited technical information for website security, fraud prevention, troubleshooting, performance measurement and the operation of the website.
Where you specifically ask us to keep you informed about suitable properties, we may retain your requirements so that we can contact you if a relevant opportunity becomes available.
GDPR
Legal basis for processing
Depending on the circumstances, we process personal information on one or more of the following legal bases:
- Consent — where you have actively agreed to a particular use of your information.
- Pre-contractual or contractual steps — where processing is necessary to respond to your request or provide property services you have asked us to provide.
- Legitimate interests — where reasonably necessary to operate our property business, respond to enquiries, maintain records, protect the website or communicate with genuine prospective buyers and sellers, provided those interests do not override your rights.
- Legal obligations — where we are required to retain or disclose information under applicable law.
Third parties
Who we may share information with
We do not sell personal information.
Where necessary to deal with your property enquiry or provide a requested service, information may be shared with appropriate third parties such as collaborating estate agents, property owners, professional advisers or service providers involved in the transaction.
We may also use trusted service providers to operate the website, provide website hosting, email services, security, forms, analytics and other technical services. These providers may process limited personal data on our behalf.
Information may also be disclosed where required by law, a court, regulator or competent public authority.
Data retention
How long we keep your information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, maintaining requested property-search requirements, completing transactions and complying with legal or regulatory obligations.
Where you ask us to stop contacting you or your information is no longer required, we will delete or anonymise it unless there is a lawful reason for retaining it.
Service providers
International data transfers
Some technology providers used by websites may process information outside Spain or the European Economic Area. Where this occurs, appropriate safeguards required by applicable data protection law should be used, such as an adequacy decision or approved contractual protections.
Website technology
Cookies and similar technologies
This website may use cookies and similar technologies that are necessary for the website to function and, where enabled, for functions such as analytics, performance measurement or third-party services.
Where consent is legally required for non-essential cookies, those cookies should not be activated until the visitor has made the appropriate choice through the website's cookie consent system.
External services
Embedded content and external websites
Pages on this website may contain links to, or content supplied by, third-party websites and services.
Third-party websites operate under their own privacy policies and may collect information when you interact with their content. OceanaEstepona.com is not responsible for the privacy practices of independent third-party websites.
Protecting information
Data security
We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Your rights
Your data protection rights
Subject to the conditions set out in applicable law, you may have the right to:
- request access to the personal data we hold about you;
- ask us to correct inaccurate or incomplete information;
- request deletion of personal data where appropriate;
- request restriction of processing;
- object to certain processing;
- request data portability where applicable; and
- withdraw consent at any time where processing is based on consent.
You can exercise these rights by contacting us through the contact details provided on this website. We may need to verify your identity before acting on a request.
You also have the right to lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos — AEPD) if you believe your personal information has been processed unlawfully.
Property transactions
Please do not send funds through this website
OceanaEstepona.com does not use website forms to collect reservation fees, deposits or other property purchase funds. Transaction funds should be handled through the appropriate independent legal and banking channels.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to the website, the services we provide or applicable legal requirements. The latest version published on this page will apply.